Business Needs

The business needs included our client to establish an online marketplace for online customer engagement and boost the overall revenue.

Challenges Faced

The major challenge being faced by the client was customer engagement along with the inefficient management of the inventory, and order process via phone/whatsapp, leading to instances of inaccurate product listings, and out-of-stock products.

Our proposal!

We proposed a fully functional eCommerce platform, including website and mobile applications with visually appealing, and user friendly interface, that can allow online customer engagement, along with a state-of-the-art inventory management system to ensure accurate product listings and availability. The whole system was also backed up by a enhanced customer support program with a live chat feature and improved post-purchase communication to address customer inquiries and concerns promptly.

Implementation Details

The implementation included an inventory management system incorporated with RFID technology and an integrated supply chain management platform to streamline ordering, inventory tracking and order management.

The customer support enhancements included the deployment of a 24/7 live chat support system and automated order status updates via SMS and email.

Outcome

The client was delivered with a high quality product that allowed them to increase the customer engagement and the end product successfully met its business needs by addressing the key challenges through a comprehensive eCommerce platform.